MK Industries (“we,” “our,” “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information, whether you interact with us through our website, email, phone, or in person.
1. Information We Collect
We may collect different types of information depending on how you interact with MK Industries:
Personal Identification Information
Name, company name, job title
Email address, phone number, fax number
Billing and shipping addresses
GST or tax identification number
Business & Order Information
Product inquiries, specifications, and drawings
Purchase orders, quotations, and invoices
Payment details (bank account or transaction IDs, if applicable)
Technical Information
IP address, browser type, and device information when visiting our website
Pages you visit and time spent on our site (through analytics tools)
Communication Records
Emails, messages, or calls with our sales or support team
Feedback, testimonials, and survey responses
2. How We Collect Information
We collect information through:
Direct Interactions: When you fill out forms, request quotes, send inquiries, or place orders.
Website Visits: Through cookies, analytics tools, and contact forms.
Business Transactions: When you sign contracts, make payments, or receive deliveries.
Third Parties: From business directories, trade fairs, or references you authorize.
3. How We Use Your Information
We use the collected data to:
Respond to inquiries and provide quotations
Process and fulfill orders
Deliver products to your specified location
Send order updates, invoices, and payment reminders
Maintain accurate business records for legal compliance
Improve our services, products, and website
Send occasional marketing emails (only if you consent)
4. How We Protect Your Information
We take data security seriously and use:
Password-protected systems for customer records
Secure storage for physical documents
Firewalls, anti-virus, and encryption for online data
Limited access – only authorized staff handle sensitive data
5. Sharing Your Information
We do not sell or rent your personal information. However, we may share it with:
Logistics partners for delivering your orders
Banks/payment gateways for processing transactions
Government authorities for tax, audit, or legal compliance
Service providers who assist us in IT, accounting, or marketing (under confidentiality agreements)
6. Cookies and Website Tracking
Our website may use cookies to improve user experience. Cookies help us:
Remember your preferences
Understand how visitors use our site
Provide relevant content and marketing
You can disable cookies in your browser settings, but some features may not work properly.
7. Your Rights
You have the right to:
Access the information we hold about you
Request corrections to inaccurate data
Ask us to delete your personal information (unless required by law to keep it)
We keep your data for as long as needed to fulfill the purposes for which it was collected, and as required by law (such as tax records for 8 years in India).
9. Third-Party Links
Our website may have links to third-party sites. We are not responsible for the privacy practices of other companies or websites.
10. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on our website with the updated date.
